The Accessibility Standards for Customer Service, Ontario Regulation 429/07, were created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standards came into effect on January 1, 2008. The regulation sets out the obligations for certain persons, businesses and other organizations to provide goods or services in a way that is accessible to people with disabilities in Ontario.



Feedback and Suggestions

Medeba regularly evaluates the level of service being offered to its guests. The most effective evaluation tool is the feedback received from guests and visitors. Comments, questions, and feedback can be provided by email, by telephone, in person or in writing, using the following contact information:


            Phone: 1-800-461-6523

            Fax: 705-754-1530

            Address: 1270 Kennisis Lk. Rd., Box 138, West Guilford, ON, K0M 2S0


All comments and feedback will be reviewed by the appropriate staff and steps will be taken to determine the best way to address any issues brought forward in a timely fashion.